Your Data on Khansland — What We Collect, Why, and How to Control It
May 10, 2026
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privacy
data
security
transparency
user-rights
Privacy policies are long, written by lawyers, and designed to protect the company rather than inform the user. This article is different. We are going to tell you, in plain language, exactly what data Khansland collects, why we collect it, and what you can do about it.
**What we collect when you sign up**
Your name, phone number, email address, and National ID number. The NID is required for identity verification — every account on Khansland is tied to a real person. We store your NID number but not a copy of the physical card. Your phone number is your primary login credential and how we reach you for order updates, OTPs, and account recovery.
If you sign up with Google, we receive your Google name and email. We do not get your Google password, contacts, or any other Google data.
**What we collect when you use the platforms**
Order history: every purchase on Shop, every Meal order, every Ride trip, every WeDo task. This is necessary for receipts, dispute resolution, and showing you your own transaction history. We could not operate a marketplace without it.
Messages: conversations between you and sellers, bhabis, drivers, or performers. These are stored for dispute resolution and customer support. If you report a problem, we need to see what was communicated.
Location data: when you use Ride or set a delivery address. We use this to show nearby services, calculate delivery fees, and route drivers. We do not track your location when you are not actively using a location-dependent feature.
Reviews and ratings: what you write about sellers, cooks, drivers, and performers. These are public by design — the review system only works if reviews are visible.
Payment records: transaction amounts, dates, and payment methods. Required by financial regulations and necessary for refunds. We do not store your full bKash PIN or card number.
**What we do NOT collect**
We do not read your phone contacts. We do not access your camera or microphone unless you actively take a photo for a review or profile picture. We do not track which other apps you use. We do not sell your data to advertisers or data brokers. We do not share your purchase history with other sellers or platforms within Khansland — your Meal bhabi cannot see your Shop orders.
**How we use your data**
Showing you relevant services: your location helps us show nearby bhabis on Meal, nearby sellers on Shop, available vehicles on Ride. Without location, every platform would show you results from all over Bangladesh.
Improving the platform: aggregate usage patterns help us understand what features people use, where they get stuck, and what needs improvement. This is anonymized — we look at patterns across thousands of users, not individual behavior.
Communications: order confirmations, delivery updates, and account security notifications come through SMS and in-app notifications. We send these because they are necessary for the service to function. We do not send marketing spam. If we ever introduce promotional messages, they will be opt-in only.
Legal compliance: Bangladeshi financial regulations require us to keep transaction records. If a law enforcement agency presents a valid court order, we are legally obligated to provide the requested data. This has not happened to date.
**What you can control**
You can view and download your data. Under Account Settings on any platform, you can request a complete export of your Khansland data — orders, messages, reviews, payment records. We process these requests within 72 hours.
You can delete your account. This permanently removes your profile, order history, and personal data. Reviews you have left on others remain (attributed to "Deleted User") because removing them would unfairly affect sellers and service providers. Account deletion is irreversible.
You can update your information. Name, phone number, email, and profile photo can be changed at any time under Account Settings. Changes apply across all twelve platforms immediately.
You can control notifications. Each platform has notification preferences — you can disable order updates, promotional messages, or community notifications independently.
**Data security**
Your data is stored on servers in Singapore, encrypted at rest and in transit. Access to user data is restricted to authorized team members who need it for their specific role — a customer support agent can see your order history and messages, but not your NID number or payment details.
We use standard security practices: HTTPS everywhere, bcrypt password hashing, session expiration after inactivity, and rate limiting on login attempts. We are not a bank, but we treat your data with the seriousness it deserves.
**Our honest position**
We collect the minimum data necessary to operate twelve interconnected platforms. Some of that data — order history, messages, location — is inherently sensitive. We protect it technically, limit access organizationally, and give you controls to manage it.
We do not pretend to be perfect. If we discover a security incident, we will notify affected users directly rather than burying it in a blog post weeks later. Transparency is not just a policy — it is the only way to maintain trust when you are asking people to share their personal information across twelve services.
If you have specific questions about your data that this article does not answer, contact us at privacy@khansland.com.bd. A human will respond within 48 hours.
**What we collect when you sign up**
Your name, phone number, email address, and National ID number. The NID is required for identity verification — every account on Khansland is tied to a real person. We store your NID number but not a copy of the physical card. Your phone number is your primary login credential and how we reach you for order updates, OTPs, and account recovery.
If you sign up with Google, we receive your Google name and email. We do not get your Google password, contacts, or any other Google data.
**What we collect when you use the platforms**
Order history: every purchase on Shop, every Meal order, every Ride trip, every WeDo task. This is necessary for receipts, dispute resolution, and showing you your own transaction history. We could not operate a marketplace without it.
Messages: conversations between you and sellers, bhabis, drivers, or performers. These are stored for dispute resolution and customer support. If you report a problem, we need to see what was communicated.
Location data: when you use Ride or set a delivery address. We use this to show nearby services, calculate delivery fees, and route drivers. We do not track your location when you are not actively using a location-dependent feature.
Reviews and ratings: what you write about sellers, cooks, drivers, and performers. These are public by design — the review system only works if reviews are visible.
Payment records: transaction amounts, dates, and payment methods. Required by financial regulations and necessary for refunds. We do not store your full bKash PIN or card number.
**What we do NOT collect**
We do not read your phone contacts. We do not access your camera or microphone unless you actively take a photo for a review or profile picture. We do not track which other apps you use. We do not sell your data to advertisers or data brokers. We do not share your purchase history with other sellers or platforms within Khansland — your Meal bhabi cannot see your Shop orders.
**How we use your data**
Showing you relevant services: your location helps us show nearby bhabis on Meal, nearby sellers on Shop, available vehicles on Ride. Without location, every platform would show you results from all over Bangladesh.
Improving the platform: aggregate usage patterns help us understand what features people use, where they get stuck, and what needs improvement. This is anonymized — we look at patterns across thousands of users, not individual behavior.
Communications: order confirmations, delivery updates, and account security notifications come through SMS and in-app notifications. We send these because they are necessary for the service to function. We do not send marketing spam. If we ever introduce promotional messages, they will be opt-in only.
Legal compliance: Bangladeshi financial regulations require us to keep transaction records. If a law enforcement agency presents a valid court order, we are legally obligated to provide the requested data. This has not happened to date.
**What you can control**
You can view and download your data. Under Account Settings on any platform, you can request a complete export of your Khansland data — orders, messages, reviews, payment records. We process these requests within 72 hours.
You can delete your account. This permanently removes your profile, order history, and personal data. Reviews you have left on others remain (attributed to "Deleted User") because removing them would unfairly affect sellers and service providers. Account deletion is irreversible.
You can update your information. Name, phone number, email, and profile photo can be changed at any time under Account Settings. Changes apply across all twelve platforms immediately.
You can control notifications. Each platform has notification preferences — you can disable order updates, promotional messages, or community notifications independently.
**Data security**
Your data is stored on servers in Singapore, encrypted at rest and in transit. Access to user data is restricted to authorized team members who need it for their specific role — a customer support agent can see your order history and messages, but not your NID number or payment details.
We use standard security practices: HTTPS everywhere, bcrypt password hashing, session expiration after inactivity, and rate limiting on login attempts. We are not a bank, but we treat your data with the seriousness it deserves.
**Our honest position**
We collect the minimum data necessary to operate twelve interconnected platforms. Some of that data — order history, messages, location — is inherently sensitive. We protect it technically, limit access organizationally, and give you controls to manage it.
We do not pretend to be perfect. If we discover a security incident, we will notify affected users directly rather than burying it in a blog post weeks later. Transparency is not just a policy — it is the only way to maintain trust when you are asking people to share their personal information across twelve services.
If you have specific questions about your data that this article does not answer, contact us at privacy@khansland.com.bd. A human will respond within 48 hours.
